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Customer Care Policy


Customer Care Policy
Our Clients are the most important people in our organization. They are not dependent upon us. We are dependent upon them.

Buyers, Borrowers, Homeowners and Tenants do not interrupt our work. They are the reason we have work.

Clients do us a favor when they call. We are not doing them a favor by returning calls. We may be busy, but they take priority.

Our clients are families that bring us their wants, needs and concerns. It’s our job to listen, to understand, and to help them reach their goals.

Clients are not cold statistics. They are unique human beings with different feelings, emotions and needs. We have a job when they allow us to fill those needs.

Our clients are deserving of the most courteous treatment we can give them. A client is not someone with whom to argue or match wits. They may not always be right, but they are always our clients. We do not have to be right, we are here to serve.

Properly cared for, they will remain our clients for life and bring us new ones.

OUR CLIENTS ARE THE MOST IMPORTANT PEOPLE
IN OUR ORGANIZATION!


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